Received this in an email a couple of years ago. Seems appropriate to repost given my impending excursion to Melbourne for Round 1 of the AFL Premiership Season 2009…
Ah – 4 games of live footy in a weekend [plus the Eagles v Lions game on a big screen of course]…
It’s the AFL grand final and a man makes his way to his seat right on the wing. He sits down, noticing that the seat next to him is empty.
He leans over and asks his neighbor if someone will be sitting there.
“No,” says the neighbor. “The seat is empty.”
“This is incredible”, said the man. “Who in their right mind would have a seat like this for the AFL Grandfinal and not use it?”
The neighbour says “Well, actually, the seat belongs to me. I was supposed to come with my wife, but she passed away. This is the first AFL Grand final we haven’t been to together since we got married in 1967.”
“Oh … I’m sorry to hear that. That’s terrible. But couldn’t you find someone else, a friend or relative, or even a neighbor to take the seat?”
The man shakes his head “No, they’re all at her funeral.”
Had an interview recently. Overall the interview itself was relatively positive, and I think the challenge that was offered was something that I’d have been quite up for, but I had some reservations about the work environment – more than just “passing reservations”, so I thought I’d put some thoughts onto digital paper, so to speak.
I do have fairly strong feelings about the inadequacies of “open plan offices” for IT workers [or more generally, “knowledge-based workers”.] To give you a better idea of what I am referring to:
- Peopleware – possibly the single-most important reference on working conditions for tech workers. It shows comprehensively how people with fewer distractions get more productive work done than those who are constantly interrupted:
“The people who brought us open-plan seating simply weren’t up to the task. But they talked a good game. They sidestepped the issue of whether productivity might go down by asserting very loudly that the new office arrangement would cause productivity to go up, and up a lot, by as much as three hundred percent. …The only method we have ever seen used to confirm claims that the open plan improves productivity is proof by repeated assertion.”
- Joel’s [Original] ‘Bionic Office’
- Joel’s Updated Offices – keep in mind this is Manhattan office space, so getting the best people on board requires the best environment. Contrariwise, you may not get the worst people in the worst environments — but the “best” IT people will usually move on to better, more productive environments fairly quickly.
- Open plans make establishing “Mutual Interruption Shields” almost impossible.
- Tom Limoncelli also makes the following quote here:
The biggest time management problem for system administrators is interruptions.I tend to think that the same problem applies to software developers – it’s sometimes referred to as a “mental context switch”, and can cut the productivity of your IT workers in half – or worse. Open plan offices are, generally speaking, the epitome of evil when it comes to protecting your IT employees from interruptions.
- A Field Guide to Developers – some interesting observations about what things are [and aren’t] important to IT workers [the article was written with software developers in mind, but in my experience systems administrators are quite similar in their expectations and ideas about “good workplaces”.] From the Field Guide:
“One thing that programmers don’t care about – They don’t care about money, actually, unless you’re screwing up on the other things. If you start to hear complaints about salaries where you never heard them before, that’s usually a sign that people aren’t really loving their job. If potential new hires just won’t back down on their demands for outlandish salaries, you’re probably dealing with a case of people who are thinking, ‘Well, if it’s going to have to suck to go to work, at least I should be getting paid well.’
“That doesn’t mean you can underpay people, because they do care about justice, and they will get infuriated if they find out that different people are getting different salaries for the same work, or that everyone in your shop is making 20% less than an otherwise identical shop down the road, and suddenly money will be a big issue. You do have to pay competitively, but all said, of all the things that programmers look at in deciding where to work, as long as the salaries are basically fair, they will be surprisingly low on their list of considerations, and offering high salaries is a surprisingly ineffective tool in overcoming problems like the fact that programmers get 15” monitors and salespeople yell at them all the time and the job involves making nuclear weapons out of baby seals.”
- From The Practice of System and Network Administration, Chapter 35.1:
The hiring process can be simplified into two stages. The first stage is to identify the people whom you want to hire. The second stage is to persuade them that they want to work for you.Making a persuasive argument with a poor workplace environment is always going to be difficult, regardless of salary or any other factors. Many people in the IT industry can be “unique” in this respect – they find roles that keep them interested and excited about each day at work – and that aspect is far more important than work that pays a top-dollar salary but is rote and monotonous.
Some things I noted about the place where I interviewed (either from observation while I was waiting, or during the interview):
- Almost all IT staff in one open plan area. Think of a 1950’s newspaper bullpen, and you get the idea. There was one area to the side where where some of the more senior staff seemed to have their own bullpen.
- Not even cubicles for some semblance of privacy. I’ve worked in a place where even the telephone operators in the call centre had more privacy and insulation from distractions.
- Apparently this “extreme open plan” was a deliberate decision — it was apparently part of an ongoing attempt to fix some ingrained cultural deficiencies. [How exactly this was expected to achieve their goals is still unclear to me…the actual problems weren’t fully disclosed.]
- Some people were trying to work while others carried on in one corner of the room in a fairly noisy discussion – from what I could see and from the information I was provided in the interview, there was no separate meeting area or room for ideas to be brainstormed. Not seeing the impact of that on overall worker productivity completely escapes me.
- The interview itself was conducted in one of the few private offices [presumably because privacy is important for an interview, and without a private meeting room, what else will you do?]
- From what I could tell, only very senior management were allocated the few private offices. Apparently parking was allocated on a similar theme…only for the very senior.
- No space for individual whiteboards or reference libraries. No, Google doesn’t answer all questions, and the two whiteboards I saw seemed to be shared by all staff.
- Two excessively noisy airconditioners — not a ducted or even split A/C system, and the compressors were completely underspecified for the office space/volume [making them run at or above capacity by the sound they were making – and it wasn’t even a hot day.]
- Very large space with large windows, but using overhead lights instead of lots of natural light — opening the blinds and letting more light in seemed like an easy fix, but one that seemed to be overlooked by a lot of intelligent people.
- The space could actually quite easily be converted into a two-storey, split or lofted area, providing significantly more workspace area and worker privacy. But I expect that would be too much money spent on IT workers [hmm, wait, apparently that’s the thinking that caused many of these problems initially! Meh.]
- Non-ergonomic chairs and desks. If you’re putting people in chairs for 8 hrs per day, those desks and chairs had better be comfortable and compliant with occupational health and safety regulations.
- Multiple monitors – if you’ve got 4 different 19” monitors attached to a single machine – maybe, just maybe, you should consider using those monitors elsewhere and buying two 24” monitors. You get 13% less pixels in a typical scenario, but only two monitors with more actual pixel real estate. Two monitors that use less power, are easier to manage and there’s only one break in your overall screen real estate. You’re also less likely to waste time juggling windows from one screen to the next – which is another productivity win. Sure it’s a small detail, but lots of small things over a long time actually add up pretty quickly.
Recruiting new staff for such poor environments is going to be difficult. Not impossible, but definitely difficult:
- If you’re planning to build a team – changing the environment to attract good candidates is critical to your prospects of building a top-notch technical team.
- In a place where salaries aren’t really competitive, and office working conditions are assessed with a low priority, people are going to want you to offer other remuneration options.
- Options you ask? Such as a subsidised mobile phone, PDA and broadband, telecommuting, higher than standard superannuation, salary packaging/salary sacrifice options, free or subsidised parking, regular technical training, flexible working hours, less restrictive dress codes, and of course the aforementioned things like private offices and quiet work environments.
- Given the current economic climate, and the tight budgets most businesses presently have, flexibility on “alternative” remuneration options seems like an easy option to consider, yet seemed like “a bridge too far” for this place.
- The poor economy isn’t going to last forever – when that happens, employers are going to find themselves on the back foot due to staff attrition: “the grass is always greener”, and when you’ve put up with poor conditions for long enough, it doesn’t take much to say “hey, I can do better – I’m out of here.” All it takes for that is a slight salary bump. If you provide a great work environment, better salary isn’t always going to compensate for that. [If tell you you can work in a great IT job with a great team for $70k p.a., then offer a crap, boring job with lousy conditions for $95k p.a. — how many IT people will take that? The number is a lot lower than you might think.]
- So – bad conditions, non-competitive salaries and lack of alternative remuneration options all add up to “don’t work here unless things change”.
I’m lead to understand that the role I interviewed is a new role, paying OK with significant responsibilities and strong prospects for advancement, yet it has gone unfilled for some time. I’m not completely surprised. If something was to change and I was offered the role, I’d still feel “80% positive, 20% negative” about it – but that 20% could easily make the difference between a 9-12 month stop-gap tenure and a 3+ year team-building role. It simply would depend how committed they proved to be about making real change, and providing a top-notch workplace experience.
The Nutshell Version For Employers:
- The current economic climate will not last forever. Signs of recovery are already present in Australia. If you’re reading this from the US, expect similar changes as the ARRA stimulus kicks in on all the huge IT projects Obama has approved.
- Despite the climate, quality IT staff are still in demand. That demand will only increase as the economy recovers.
- Treat your staff well.
- Pay them at least comparable salaries to other people doing the same work at other companies/organisations/institutions.
- Offer alternative remuneration options.
- IT workers almost always have backup plans – poor timing may be the only problem for them. At the moment.
- If you don’t make them secure when times are bad, the first chance that comes along for better conditions and better pay may well leave you in the lurch, if you ignore this advice.
- IT workers talk to other IT workers. Information will and does travel.
- Perth isn’t a very large place. Information definitely travels quite easily in the IT industry here
- Information – good and bad – travels easily through mechanisms that may not always be known to you “IT Networking” isn’t always about Cat5 cable
- Don’t think that people will stay out of loyalty when you’ve treated them like crap.
- If you’re an employer and this is all news to you – you really need to do your homework better.
My $0.02 for today.
P.S. If you’re going to comment, please refrain from mentioning names, if only to protect the guilty 😀
I wonder how long it will take for the bank to cash this cheque…
Bill Payment Win » FAIL Blog:
From a source that I can verify as being accurate for (at least) the last two years, WWDC 2009 will be held in San Francisco at Moscone West. The dates?
Monday June 8 – Friday June 12
I wouldn’t go booking flights or hotels just yet, but that’s when I’m planning on being in SF again…i.e. nothing’s definite until Apple makes the announcement, but that’s the info I have from a previously reliable source.
Will update info if I get any more news.
Belated Update: I was in Melbourne for the footy when the announcement was made last week, so I forgot about updating this post. Dates above are confirmed. See WWDC site for more info.
OK so it’s no secret I’ve got a fair bit of pent-up animosity towards Australian network TV…so it shouldn’t be any surprise that I found this little gem on YouTube quite in line with my sense of humour.
Note: if you’re not reading from Oz, then you probably won’t have seen the Freeview ads – but you should still be able to get a laugh out of it…network TV programmers worldwide pull the same crap whatever country you’re in.
Edit: Turns out Freeview didn’t like this being on YouTube. I believe there’s another way to get the video; will update when I find out more…but for now the link below doesn’t work.
Freeview – The Real Advert
Updated TV Tonight article about the video.
Reposted: YouTube – repost.
Downloadable movie version available from DownWind Media.
Being in the job market at present, I found this article rather appropriate at present; especially given my thoughts regarding some of the recruiters I’ve had to deal with:
Hiring For IT: What We’re Doing Wrong & How To Fix It
Favourite quote is from the introductory paragraph:
“The key issue is that HR cannot realistically be expected to hold all the technical knowledge necessary to appropriately evaluate and filter applicants based on technical criteria. Many resumes are thus evaluated off keywords alone, or ridiculous automated online exams that supposedly quantify a candidates [sic] abilities based off asinine declarative factoids.”
Update [16 Feb]: So I’ve been having a little more success with the hunting, and so my feelings towards HR people and/or recruiters are a little more tempered. Having said that, I don’t think my improved success rate invalidates any of Preston’s comments. Unfortunately, with the job market being the way it is at present, I can’t see any major “reforms” coming anytime soon – it’s an employer’s market at present.
I do know that wherever I end up…if that appointment comes via a recruiter, I will [a] be referring them to this article to see what they think, and [b] will also be keeping the recruiter and/or recruitment company in mind for when I need to hire teams of IT staff. That may be 3-4 years away…but I remember stuff like that.
So – despite those of you who know me as a Unix junkie and who only touches Windows when he has to as part of his professional life – I thought I’d grab a copy of the Windows 7 beta and have a look-see.
So I download the 3.15GB file…and I get this:
Microsoft download system – FTL. [I’d go looking on Bittorrent, but then it’s hard to trust what you’re getting…even if it does have hell-better integrity checks when downloading.]
The article is from 2006, but it’s a good read. Were you aware that you were part of an ovarian lottery?
Oracle of Omaha offers words of wisdom
I think my favourite quote is item #2 in the following list of “things to know” when you invest:
- A stock is a piece of a business. If you don’t want to own the business don’t buy the stock
- Market is there to serve you not to instruct.
The market is a psychotic, drunk, manic depressive selling 4,000 companies everyday. “If you buy a farm, you look to the farm to determine the value of your interest, not to some guy coming by giving you a quote everyday.”
- Know your “Margin of Safety” with every investment.
I just wanted to be clear where I stand on DST. Thanks to Mr. Skippy for the YouTube link [although I have no idea which side of the fence he’s on w.r.t. the DST debate.]
If you don’t like DST – watch this:
A Message for Those Against Daylight Savings
Again, a NSFW reminder. Or if your Mum’s watching.
I was going to add another quote here, but I might offend the sensibilities of some who read this…meh.